Reference draft. Before publishing the apps, fill in the bracketed details and have your legal advisor review this text under the laws of your country.
At ViaRide we respect your privacy. This policy explains what information we collect when you use the ViaRide rider app, the ViaRide Driver app and this website, how we use it, who we share it with and what rights you have.
1. Who is responsible for your data
The data controller is [COMPANY LEGAL NAME], which operates the ViaRide brand, located at [ADDRESS], [COUNTRY]. For any privacy matter, email us at [privacy@viaride.com].
2. Information we collect
Information you give us
- Account data: name, phone number, email address, profile photo (optional) and preferred language.
- Driver data: driver’s license, government ID, photo, vehicle details and documents, insurance, background checks where permitted or required by law, and the information needed to pay out earnings.
- Communications: messages you send to support, through website forms or through the in-app chat between rider and driver.
- Ratings and feedback you leave after a trip.
Information generated when you use the service
- Location: the rider’s precise location while the app is in use, to set the pickup point and show the trip. In the driver app we also collect location in the background while the driver is “Online” or on a trip, to dispatch requests and share their position with the rider.
- Trip data: pickup, destination, route, date, time, duration, distance, fare and chosen payment method.
- Payments: if you pay by card, card details are processed directly by our payment provider; we do not store the full card number.
- Device and usage: model, operating system, device identifiers, IP address, app version, crash logs and the identifier used to send you notifications.
3. How we use your information
- To provide the service: matching riders with drivers, estimating fares, showing routes and arrival times.
- To verify drivers and keep the platform safe, including fraud and abuse prevention.
- To process payments, issue receipts and pay out driver earnings.
- To support you and answer your requests.
- To send you trip updates and, where you agree, promotional messages you can turn off at any time.
- To improve the app and the service through usage analytics.
- To comply with legal obligations and requests from authorities.
4. Who we share your information with
- Between rider and driver: so the trip can happen, the driver sees your name, photo, rating, pickup and destination; you see the driver’s name, photo, rating, vehicle, plate and location.
- Service providers acting on our behalf: the technology platform behind our apps (Onde), maps and navigation services, cloud hosting, messaging and notifications, payment processors and support tools. They may only use the data to provide those services to us.
- Contacts you share your trip with, when you use the share feature.
- Authorities, when required by law or to protect people’s safety.
- In a corporate transaction (merger, sale or reorganization), with the safeguards required by law.
We do not sell your personal information.
5. Location permissions
You can manage location permission in your phone settings. Without location access you can type the pickup point manually, but some features will not be available. Drivers need location turned on to receive requests while online.
6. How long we keep data
We keep your data while your account is active. If you delete your account, we delete or anonymize your personal data within 30 days, except for information we must keep for legal, tax, safety or dispute-resolution reasons (for example trip and billing records), which is kept for [X] years and then deleted.
7. Security
We apply technical and organizational measures to protect your information, such as encryption in transit, role-based access and platform monitoring. No system is perfect, so please protect access to your phone and account.
8. Your rights
Depending on applicable law, you may request access to your data, correct it, delete it, object to or restrict certain uses, request a portable copy and withdraw consent. To exercise these rights, email [privacy@viaride.com] or use the Delete account & data page. We will reply within 30 days.
9. Deleting your account
You can delete your account from the app (Profile → Settings → Delete account) or by sending a request from our Delete account & data page, even if you no longer have the app installed.
10. Children
You must be of legal age in your country to create an account. We do not knowingly collect data from minors. If you believe a minor has given us their data, contact us and we will delete it.
11. International transfers
Some of our providers may process data outside your country. In those cases we require appropriate safeguards to protect your information.
12. Website and cookies
This website only uses technical cookies needed to work and to remember your language. Fonts are loaded from Google Fonts, which means your browser connects to Google servers. Data you submit through the contact or account deletion forms is used only to handle your request.
13. Changes to this policy
We may update this policy. If changes are significant, we will notify you in the app or by email before they take effect. The last updated date appears at the top of this page.
14. Contact
[COMPANY LEGAL NAME] · [ADDRESS], [COUNTRY] · [privacy@viaride.com]